********** Service by BA Comair

Absolute ********** service from BA Comair. On 26 April 2018, the belts at OR Tambo airport was not working which resulted in staff having to manually transport the baggage on to the plane.

I understand this was out of BA Comair's control, however it was absolute chaos at the airport and no system or management app**** in how to transport the luggage in an efficient manner.

My friend and checked in together and yet by the time we landed, we had to wait a further 3 hours to receive our baggage. However, only one out of the two baggage arrived and the stuff at King Shaka was not helpful at all in giving insight.

I have yet to receive my baggage 6 hours after landing. The worst part is that a card with contact details of the baggage service was provided and yet everytime you phone it, it is engaged and this is absolutely unacceptable customer service.