Frustrated Customer

I booked a Kulula flight MN 511 for 10:25 from Lanseria to Durban in November but when I arrived at Lanseria this morning the 1st of February 90minutes before departure. I am told by your ground crew Elona that I will have to wait for a 12:55 because there is an overbooking on our flight.

How is an overbooking my problem as a customer. Why must I wait at the airport for 3hours whereas I booked 2 months ago. Which passengers take preference over which ones. To make matters worse your ground crew Elona was busy laughing and arguing with me irregardless of my frustrations and me telling her thatI need to be at a funeral today. She then called Tracy who was also not making my situation better. Im completely upset by the unprofessionalism and incompetence I received from your untrained team and company.

Flights No MN 511 Reference No :XODFHG