Fly Late and Dont Serve

<p>Flight BA6311 on 11th July 2016 from CPT to DUR was delayed for more than 5 hours as the flight was cancelled due to "technical difficulties", so not only did I have to endure sitting on Cape Town International Airport whilst I have clients awaiting my arrival in Durban, no one from BAA could provide me with an accurate count of when I'm leaving nor what the plan is?</p> <p>BAA - lunch vouchers just simply does not cut it!</p> <p>Then I finally arrived in DUR made my way to the hotel and could not meet none the appointments scheduled for Monday afternoon.</p> <p>So onto the return flight back home on Flight BA6306 on 15th July 2016 from DUR to CPT once again delayed, when I checked the check-in time on the boarding pass we were way over by 30 minutes and the plain had not even arrived at the terminal or gate?</p> <p>Poor service delivery from the DUR BAA staff as no one directed the passengers on where to go, other passengers were asking me if I knew which gate to enter for the BAA CPT flight?</p> <p>BAA this is unacceptable service received from you and I expect better from an Airline such as yours.</p> <p>So not only did I miss my appointments for the Monday afternoon in Durban, I also missed out on valuable time with my wife and kids on the return flight.</p> <p>Your service delivery to your passengers is shocking and a company like BAA should have a plan in place for when these sorts of stuff happen so that you can at least inform passengers, just keep us in the loop with what’s happening, as we have family, friends and business waiting for us at the destination and a flight delay has a massive ripple effect on all concerned.</p>