IW
Ilse W
1 reviews | Active since Apr 2015
13 Apr 2015, 17:26
Flights delayed
So, I'm the first to understand that things happen at inconvenient times, especially in the aviation industry. But, three out of three flights delayed - maybe a bit too much... Let's fly another airline next time!!
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British Airways Comair's replyOfficial
14 Apr 2015, 10:03Hello IlseVonWatzdorf,
Thanks for taking the time to share your experience with us. I am truly sorry for the frustration caused due to the delays experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. Unfortunately , you have not provided any additional information with regards to the affected flights , thus I cannot respond accordingly . However , you have our assurance that your feedback has been duly noted .
On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
We assure you of our best interests at all times.
Kind regards.
Fazila Khan
Customer Relations
Thanks for taking the time to share your experience with us. I am truly sorry for the frustration caused due to the delays experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. Unfortunately , you have not provided any additional information with regards to the affected flights , thus I cannot respond accordingly . However , you have our assurance that your feedback has been duly noted .
On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
We assure you of our best interests at all times.
Kind regards.
Fazila Khan
Customer Relations
Best regards,
British Airways Comair's reply14 Apr 2015, 10:03
Official
Hello IlseVonWatzdorf,
Thanks for taking the time to share your experience with us. I am truly sorry for the frustration caused due to the delays experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. Unfortunately , you have not provided any additional information with regards to the affected flights , thus I cannot respond accordingly . However , you have our assurance that your feedback has been duly noted .
On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
We assure you of our best interests at all times.
Kind regards.
Fazila Khan
Customer Relations
Thanks for taking the time to share your experience with us. I am truly sorry for the frustration caused due to the delays experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. Unfortunately , you have not provided any additional information with regards to the affected flights , thus I cannot respond accordingly . However , you have our assurance that your feedback has been duly noted .
On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
We assure you of our best interests at all times.
Kind regards.
Fazila Khan
Customer Relations
Best regards,