Flights cancellation sent in error, refusing to grant refund

<p>On 31 May 2016 an email was sent to client advising him that his flight BA8720 LCY to GLA on 1 Jun 2016 : 8RTTXY was cancelled. Upon equiry, he was advised that the flight had not been cancelled and that he had missed his flight. The client attempted to reshedule without any joy and was forced to purchase a new ticket. The above mentioned flight was booked through Travelstart. The client then, as per travelstart, attempted to claim back the money he paid for the ticket he had to purchase in London, Your case reference is: ********** 4. Also without any joy. Both BA and Travelstart are refusing to take responsibility for a mistake they had made.</p>