1 reviews | Active since Apr 2013
Flight delayed for 4 hours and bad attitude
I would formerly like to complain about my experience with British airways on Thursday 6 August 2015, my family and i were expected to fly out on flight BA6229 which was said to the depart are 16.45. Upon checking in our bags at 16.00 we were informed that the flight was delayed by 4 and a half hours. The assistant asked whether we received any communication regarding same via email or sms which we did not at the time. At 16.33 i received an sms informing us about the delay. It is not easy for a 6 month pregnant women and a 6 year old child to be walking and hanging around for a flight due to \technical reasons"it seems that this is happening quiet frequently from what I have heard from other passengers. We then told that we would get compensated for the delay"
Thank you for your post. I am terribly sorry about the flight delay you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight BA6229/06Aug'15 was delayed due to rotational reasons caused by technical problems. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. I am disappointed to learn of the lack of communication. There are times when we are able to advise customers in advance but when delays are experienced close to the departure time, it is not always possible. I am sorry for the for the lack of service from our crew. I will address this matter with our crew managers.
I will be in touch with you via your personal email with regards to compensation.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am terribly sorry about the flight delay you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight BA6229/06Aug'15 was delayed due to rotational reasons caused by technical problems. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. I am disappointed to learn of the lack of communication. There are times when we are able to advise customers in advance but when delays are experienced close to the departure time, it is not always possible. I am sorry for the for the lack of service from our crew. I will address this matter with our crew managers.
I will be in touch with you via your personal email with regards to compensation.
Yours Sincerely,
Nazley - CR