BG
Bongiwe G
1 reviews | Active since Mar 2011
14 Aug 2015, 14:30
Flight delayed by 4hours
On the 7th August 2015 I had to take BA flight at 8am at King Shaka International airport, when I arrived at the airport to my shock I received an sms informing about the flight delaying by 3 hours. I had to sit at the airport the whole time and in that process the flight delay time got extended to another hour.<br> <br> This is not acceptable, there was not even a proper explanation of what is the problem. this is a very poor service that I can never expect from the high standard organization like BA. Mind you I had taken airport shuttle to get to the airport left home very early in the morning worried not to be left by my flight at my surprise my flight is late by so many hours, how ridiculous!
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British Airways Comair's replyOfficial
14 Aug 2015, 14:45Hello bongsgegs,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
British Airways Comair's reply14 Aug 2015, 14:45
Official
Hello bongsgegs,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations