1 reviews | Active since Mar 2013
Flight delayed but they still make booking without
I am amazed with BA (sarcastic) <br> I booked my ticket yesterday afternoon, straight after opened the app to check my boarding pass and to my surprise, there is a notifiction that my domestic flight - ehich I just booked seconds ago - of the next afternoon is delayed by just shy of 2 hours! Why did you not display that message when I booked !?!?! <br> Standing in the queue now, new departure time passed now ... When I asked what is the est departure now BA staff told me 'I dont want to lie anymore' and walked away ... what!?!?! <br> Just give us all an update to est departure time ... I am shocked!!!! <br> <br> I phoned head office earliet today and they informed me that 2 aircraft were grounded yesterday for unplanned maintenance ... that is even more scary ... 'Unplanned' ?
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delayed of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the manner in which the staff handled the matter and the communication failure during the disruption.
We appreciate your feedback as we are always on the look out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delayed of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the manner in which the staff handled the matter and the communication failure during the disruption.
We appreciate your feedback as we are always on the look out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations