1 reviews | Active since Sept 2011
Flight delay - no communication
I have been quite a supporter of BA/Kulula - mostly BA, flew at least 12 returns in 2014 domestically and more with One World partners internationally. So I paid quite a fortune for these tickets for the long weekend from CPT to DUR and really did not expect such a major delay. The flight was initially delayed from 17:30 departure to 21:35 departure. As I type this at 20:06, the flight has been delayed again to 22:30 departure. While I understand delays now and again, such a long delay for a domestic flight is unacceptable! What I feel is more unacceptable is that I was NOT NOTIFIED of the delay AT ALL! I checked in online on my way to the airport around 4pm and my boarding pass still did not say ANYTHING about the delay. I NEVER received any sms or phone call despite updating my details every time on BA. There was no meal voucher or anything that could have made the delay a little better. Now if I am lucky I will get to DUR Saturday. This delay, no communication and no meal vouchers or lounge access is just unacceptable for anyone and I am such a frequent flyer on BA! I expect a formal apology from BA and a voucher for another flight!
Thank you for your post. I am terribly sorry about the flight delays you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight BA6313/07Aug'15 was delayed due to rotational reasons. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. I am disappointed to learn that you were not notified of the delay in advance. This was an oversight on our side and will certainly be addressed. Unfortunately we could not accommodate customers in the lounge as we do not have the capacity to accommodate customers affected by flight delays.
As per our records, customers were compensated with a free flight voucher and a meal voucher. I will be in touch with you via your personal email as I have note that you did not receive a voucher.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am terribly sorry about the flight delays you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight BA6313/07Aug'15 was delayed due to rotational reasons. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. I am disappointed to learn that you were not notified of the delay in advance. This was an oversight on our side and will certainly be addressed. Unfortunately we could not accommodate customers in the lounge as we do not have the capacity to accommodate customers affected by flight delays.
As per our records, customers were compensated with a free flight voucher and a meal voucher. I will be in touch with you via your personal email as I have note that you did not receive a voucher.
Yours Sincerely,
Nazley - CR