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christiaan J
1 reviews | Active since May 2015
03 May 2015, 21:52
Flight BA6438
Flight was 10 min late for takeoff. On arrivals the bridge operator was not present. Another 15-20 min delay. We then proceeded to the baggage reclaiming and wated 25min for the baggage wheel to start. I booked a club ticket (Buisness Class) and my bags were one of the last to arrive without priority stickers or any special treatment. This is pathetic and will never fly club again. A waste of money and satisfaction.
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Replies (1)
British Airways Comair's replyOfficial
04 May 2015, 11:50Hello jouba92,
Thank you for your post .
The reason for the 10 min take off delay was due to our Captain awaiting a take-off slot from air Traffic Control as there were numerous departures simultaneously . I have been advised by the service provider at OR Tambo airport that due to the load master being delayed at an earlier arrival, therefore he was a bit late to attend to BA6438 .
I have also been advised by the Comair supervisor that due to the service provider experiencing logistics problems , this in turn had a ripple effect on the service level agreement with us . Rest assured this will be taken up with the relevant stake holders to ensure a smoother operation going forward .
I sincerely apologise for the less than satisfactory experience and you have my assurance that this will be escalated to the relevant authorities .
Thank you for alerting us of the service failure .
Kind regards
Fazila Khan
Customer Relations
Thank you for your post .
The reason for the 10 min take off delay was due to our Captain awaiting a take-off slot from air Traffic Control as there were numerous departures simultaneously . I have been advised by the service provider at OR Tambo airport that due to the load master being delayed at an earlier arrival, therefore he was a bit late to attend to BA6438 .
I have also been advised by the Comair supervisor that due to the service provider experiencing logistics problems , this in turn had a ripple effect on the service level agreement with us . Rest assured this will be taken up with the relevant stake holders to ensure a smoother operation going forward .
I sincerely apologise for the less than satisfactory experience and you have my assurance that this will be escalated to the relevant authorities .
Thank you for alerting us of the service failure .
Kind regards
Fazila Khan
Customer Relations
British Airways Comair's reply04 May 2015, 11:50
Official
Hello jouba92,
Thank you for your post .
The reason for the 10 min take off delay was due to our Captain awaiting a take-off slot from air Traffic Control as there were numerous departures simultaneously . I have been advised by the service provider at OR Tambo airport that due to the load master being delayed at an earlier arrival, therefore he was a bit late to attend to BA6438 .
I have also been advised by the Comair supervisor that due to the service provider experiencing logistics problems , this in turn had a ripple effect on the service level agreement with us . Rest assured this will be taken up with the relevant stake holders to ensure a smoother operation going forward .
I sincerely apologise for the less than satisfactory experience and you have my assurance that this will be escalated to the relevant authorities .
Thank you for alerting us of the service failure .
Kind regards
Fazila Khan
Customer Relations
Thank you for your post .
The reason for the 10 min take off delay was due to our Captain awaiting a take-off slot from air Traffic Control as there were numerous departures simultaneously . I have been advised by the service provider at OR Tambo airport that due to the load master being delayed at an earlier arrival, therefore he was a bit late to attend to BA6438 .
I have also been advised by the Comair supervisor that due to the service provider experiencing logistics problems , this in turn had a ripple effect on the service level agreement with us . Rest assured this will be taken up with the relevant stake holders to ensure a smoother operation going forward .
I sincerely apologise for the less than satisfactory experience and you have my assurance that this will be escalated to the relevant authorities .
Thank you for alerting us of the service failure .
Kind regards
Fazila Khan
Customer Relations