1 reviews | Active since Apr 2015
Flight 6427- 7 Aug from JHB to Cape Town
I am really disappointed to experience a second severely delayed flight from JHB to Cape again on a Friday afternoon! The flight was suppose to leave @ 16H00 and I only walked into my house @ 01H10!!<br> <br> This is really unacceptable service. I would have thought the BA would try to make one's life easier to allow you free access to their lounge during the prolonged delay where the departure times were changed several times with out knowing the reason... I do not mind a hour or so delay, but really over 6 hours? I still do not know what the reason is for the delay, speculation among passengers were that there is no crew available for our flight? I hope this was not the case?<br> <br> In the meantime one need to source your own food at a cost during the delay, also parking cost at CT airport is more that what is should have been. Cell phone batteries runs flat, etc etc, but BA choose not to communicate anything to its passengers. This is really poor service. I do not know where to lodge this complain that is why I am using this medium. I am sure that some of the other passengers also complained.<br> <br> This is really my last time that I will book flights with BA, especially on return flights from JHB
Thank you for your post. I am terribly sorry about the flight delay you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight BA6427/06Aug'15 was delayed due to rotational reasons and awaiting crew from another flight. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. Due to several flight delays experienced on this day, the crew ran out of hours and other crew had to be called in. Please note, the crew are not allowed to exceed their hours due to safety reasons.
Unfortunately the Slow lounge is not equipped to deal with customers from delayed flight. On a normal day, the lounge is already filled to capacity and cannot accommodate extra customers.
I will be in touch with you via your personal email with regards to compensation.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am terribly sorry about the flight delay you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight BA6427/06Aug'15 was delayed due to rotational reasons and awaiting crew from another flight. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. Due to several flight delays experienced on this day, the crew ran out of hours and other crew had to be called in. Please note, the crew are not allowed to exceed their hours due to safety reasons.
Unfortunately the Slow lounge is not equipped to deal with customers from delayed flight. On a normal day, the lounge is already filled to capacity and cannot accommodate extra customers.
I will be in touch with you via your personal email with regards to compensation.
Yours Sincerely,
Nazley - CR