EXTREMELY UPSET PASSENGER!

Myself and my dad had to fly through to Port Elizabeth on Tuesday 12 March 2019. My dad having some problems with his knees decided to book us Business Class tickets. The flight from Johannesburg to PE (Flight BA6249) was a dream. had great food and drink in the Business Lounge at OR Tambo. the flight attendance were VERY friendly, the came around every now and then and asked if we were comfortable and made conversation. The flight from PE back to Johannesburg were a totally different experience (Flight BA 6420). Firstly we couldn't find a seat in the Business Lounge, so we just had a coffee while standing and then waited downstairs for our flight. When we walked through the boarding gate the lady checking the tickets laughed and said that we were upgraded. I didn't quite understand and just smiled. When we boarded the plane, there were no Business Class Seats, we got cramped in a 3 seat row and didn't even have seats next to each other (were supposed to be pre-booked seats). When I asked the flight attendant about it she just gave me look and turned around and walked away. For some or other reason she was extremely rude to us the rest of the flight. She avoided eye contact entirely if you asked her something and just gave short rude replies.

I'm very sorry... but for the price we paid to fly business class and the service we received, IT IS TOTALLY UNACCEPTABLE!!! I'm extremely disappointed, I had better experiences on the cheaper airlines economy class than I had on this VERY expensive business class trip. there were no explanations or apologies, we just got treated like **** for a very high price.

i will NEVER use this airline again and I would most certainly not recommend anyone to fly with them!