Extremely Unorganised and Poor Customer Communication

Had two terrible experiences with BA in Feb 22 after being a loyal supporter of them Booked a BA flight with extra legroom as I am tall, ended up with a kulula plan that was cramped and extremely tight On another BA flight in Feb 22 recieved an sms to say my flight departs earlier, left home at 3 am for a 5:50am flight only for it to leave at 6:50am not withstanding the fact that the plan wasnt ready, we ended up having to rush from one side of the airport to another due to gate changes

We pay premium prices for premium service and the treatment and experience from BA on both my flights in Feb where novice