Extremely bad customer service and communication

On Friday 3rd June 22 I contacted British Airways Comair call centre, the consultant Rizqah she said I must contact the agent Flight Network. Its the agent that claims refund and its them that must deposit to my bank account. I emailed the agent, the strange part is the agent transferred the flight ticket money to British Airways Comair. All flight cancellation messages were sent by British Airways Comair not the agent it clearly shows the agent did transfer the money to them. Yesterday 6th June I received an email from Ms. Nazley Samuels, in her email she states she is on annual leave until 24 July 2022 I must contact call centre for refund. In her previous email she said it will take 6 -8 weeks to process the refund.

I have not received my refund I have been waiting from March 2022 when British Airways Comair cancelled all flights and knew the incident will happen but kept quite and use my money to fix and find solution to their problem.