Everything is blamed on computer error - who loaded the information?

Very bad service. All is blamed on system failure.

I booked a ticket for my 72 year old mom to travel from Cape town to Harare. i booked my tickets as i have always have done for her, and i managed to buy a 6.15 flight from Cape and was to arrive in Harare at 11.30a.m same day.

This was the best time saving purchases i had done and a month later, she was travelling and her journey was set.

We arrived at Cape town Int airport at 5a.m to check in and was told to go to ticket sales after a long wait on the checking booth.

Sadly the ladies at the sales desk did not explain to us what was causing the back and forth, only at 6.30 when the flight was gone, my mom in tears and frustrated, did i loose my cool and insisted an a logical explanation.

I was told my ticket was cancelled hours after i bough the ticket, mind you i had bought this ticket 13.04.2018 and travel date was 18.05.2018.

This was blamed on the system, saying that it allowed me to purchase but realised later that the connection time was less than the stipulated 2 hour window between flights My question was, how can a system allow me to buy when perimeters are set to block such purchases; the system all of a sudden realise of an error it made, and why wasn't i informed as soon as this happened.

They collate all this information on their passengers and when it matters most no communication is sent to you. They bombard you with adverts proms and unnecessary information and the most important email pertaining to your booking is never sent.

I spoke to the supervisor at CT Int Airport - Faranah - and she advised me my query has been escalated and customer service was to reach me and my refund will be paid in the next 5 to 7 business days. I had to call only to be told no query was logged from Cape town of such issue.

After a few emails did i get what read like an automated response ," your query has been escalated to me and i apologies for your experience. We investigating and we will get back to you soon"

Whats there to investigate, the facts are there - Ticket booked confirmed paid and ticket issued Cancellation done by system - when it realised it made an error - No communication sent to client Client made a fool at the airport and had a 72 year old woman cry on his shoulder No empathy shown at all by the face of the company Out of pocket now R3,000.00, as i had to buy another ticket No refund yet received.

Please Comair, i need my money back and all the emotional turmoil you caused plus stress and anxiety you created. Can we have this put to bed now.