KD
Kenneth D
1 reviews | Active since Feb 2015
14 Apr 2015, 13:47
Downgraded from business to economy
On Wednesdat, 8 April 2015 I was checked in to fly from Johannesburg to Port Elizabeth. <br> At boarding I was told that I had been offloaded. This was because of a change of aircraft. <br> Thanks to the help of the supervisor I was later issued a boarding pass for economy. The plane had been changed to Kulula which has no business class section. <br> The cabin staff manager told me that I would be contacted when I arrive in Port Elizabeth to discuss how British Airways would settle the matter. To date I've had no communication from them. <br> As a Gold status frequent flyer, British Airways have my contact details.
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British Airways Comair's replyOfficial
14 Apr 2015, 14:52Hello Kenneth Denton,
Thanks for bringing your recent experience to our attention. I am truly sorry for the inconvenience caused.
Due to unexpected ground time of some of our aircrafts, we needed to do a few aircraft changes to prevent flight cancellations. Unfortunately, the backup aircraft did not have the same flight configuration as the original and thus there was a downgrade in cabin. This was the only option available to ensure that the flight would operate and not be cancelled.
We have your details and will be in touch with you.
Kind regards
Fazila Khan
Customer Relations
Thanks for bringing your recent experience to our attention. I am truly sorry for the inconvenience caused.
Due to unexpected ground time of some of our aircrafts, we needed to do a few aircraft changes to prevent flight cancellations. Unfortunately, the backup aircraft did not have the same flight configuration as the original and thus there was a downgrade in cabin. This was the only option available to ensure that the flight would operate and not be cancelled.
We have your details and will be in touch with you.
Kind regards
Fazila Khan
Customer Relations
British Airways Comair's reply14 Apr 2015, 14:52
Official
Hello Kenneth Denton,
Thanks for bringing your recent experience to our attention. I am truly sorry for the inconvenience caused.
Due to unexpected ground time of some of our aircrafts, we needed to do a few aircraft changes to prevent flight cancellations. Unfortunately, the backup aircraft did not have the same flight configuration as the original and thus there was a downgrade in cabin. This was the only option available to ensure that the flight would operate and not be cancelled.
We have your details and will be in touch with you.
Kind regards
Fazila Khan
Customer Relations
Thanks for bringing your recent experience to our attention. I am truly sorry for the inconvenience caused.
Due to unexpected ground time of some of our aircrafts, we needed to do a few aircraft changes to prevent flight cancellations. Unfortunately, the backup aircraft did not have the same flight configuration as the original and thus there was a downgrade in cabin. This was the only option available to ensure that the flight would operate and not be cancelled.
We have your details and will be in touch with you.
Kind regards
Fazila Khan
Customer Relations