Downfall of British Airways

Once upon a sad time I thought British Airways to be the safe and reputable way to fly. Not anymore. I made a booking (Booking reference U87M9H) in good faith with BA/Comair early in March. The airline was then grounded so I rebooked with Safair. Naturally, I want my money back but, to date, all I have received from BA is automatic replies. E-mails go unanswered, as do phone calls. Having heard nothing, I asked my bank to intervene as the booking was made on my credit card. They contacted BA for them to supply proof of the transaction which I am told will take two months. I have already waited more than two months to be given back my money, now it looks like I will wait yet another two months for the refund of over R9,000 – not a small amount. Shocking service from a previously good airline.