Disgusting customer service from British airways

We are absolutely disgusted with British airways service and lack of care for their customers ! Our flight was meant to take off at 1.20 and had now been delayed to 11pm at night ! Every single hour they kept pushing the delay back and kept telling us lies telling us that they had already sent a plane from Johannesburg but last I checked the flight from Johannesburg to Cape Town is only 2 hours and it’s now been over 8 ...

We have been given no compensation or food vouchers or anything like that and had to pay to get into a lounge that basically just serves chips as everything else is closed at this time !

I cried as I watched a mother bath her 9 week old baby in the basin of the lounge ! Disgusting customer service ! And the worst thing is it’s to late to even make a difference or help us out ! All I know is there is a plane of angry people still waiting for our flight and I’m damn sure we will never fly British airways again