Disgraceful Comair

BA6200 FEB 8th

SERVICE EXCELLENCE and OPEN COMMUNICATION are two of your core values according to your site. I beg to differ.

This flight had technical issues on the day. The pilot notified us pre-taxi. We waited for a technical team to assess. Thereafter the pilot made a joke about how laptops with issues need a restart - which was needed for the plane. We sat in the plane all this time in excessive heat conditions. Good news he said as all was well. Not so much. The problem returned. This was now almost 90 minutes after boarding, when he casually mentioned the flight could not continue and we needed to disembark. Furthermore, we were told to collect our luggage and make our way to the ticket office.

Highly inconvenient, but things do happen, right?!

The complaint here is this: There was no contingency plan for such an event. You expect your paying customers to get into a 100+ strong line with their luggage, merely to find out that no other alternative is being offered, and that we should simply try to rebook on another flight. The options were appalling - a flight to Lanseria (a completely diff airport) or a 7 hour wait until the next flight! The majority of travelers were shocked at what was being experienced Your ticket staff themselves seemed taken aback at the lack of proper business planning.

I missed my exceptionally important meeting. I lost my car hire @ ORT as I had to fly to Lanseria. I stunk from the heat of being in a plane that was not checked prior to boarding. A wasted day at best - a memory I will despise forever - a 1st in decades of flying for business purposes.

I doubt I would ever consider Comair again. I have certainly let my company know with a view to not approving Comair flights going forward, especially considering the lengths your competition goes through to win market share.