1 reviews | Active since Feb 2011
Delayed the transfered
I was booked on a 18:30 flight from Durban to Johannesburg on Friday the 12th. On arrival at Dbn airport i saw that the flight was delayed for 45min. The plane only arrived an hour later and we bo****d 30minutes thereafter. This means that the flight was already 90min late. <br> <br> Once boarded and everyone was seated with their seatbelts fastned the captain said we have to get off the plane and transfer to a different plane. After waiting another 39min on the plane they finally opened the doors for us to get off . now they made us wait another 40min in another queue before boarding<br> <br> We had no food and nothing to drink in over 2 hoirs now and we could not even leave the queue because of the fear of something else happening. <br> <br> BA is the worst airline i have ever flown with
Thank you for taking the time to share your concerns with us. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Your flight BA6228/12Jun'15 was delayed due to adverse weather conditions. A technical defect was also detected on departure, therefore an aircraft change was done. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. While various factors can influence our on-time departure, we are working really hard to minimize delays and cancellations which are within our control. I am disappointed that no refreshments were served, this was definitely and oversight on our part and will be addressed.
Yours Sincerely,
Nazley -CR
Thank you for taking the time to share your concerns with us. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Your flight BA6228/12Jun'15 was delayed due to adverse weather conditions. A technical defect was also detected on departure, therefore an aircraft change was done. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. While various factors can influence our on-time departure, we are working really hard to minimize delays and cancellations which are within our control. I am disappointed that no refreshments were served, this was definitely and oversight on our part and will be addressed.
Yours Sincerely,
Nazley -CR