Delayed once again
<p>I have been travelling from JHB to DBN for the last few weeks and only 1 of my flights were on time, now sitting on 4 out of 5 flights that have been delayed. </p> <p>This is pathetic service!!! BA needs to get it's together. Will not recommend your flights to anyone.</p>
Thank you for bringing your concerns to my attention. I do apologise for the inconvenience caused due to flight delays.
You have every right to expect punctuality and we would like to assure you that we do everything in our power to maintain good performance. Regrettably there are occasions when unforeseen circumstances prevent us from operating flights as scheduled. As Safety is our top priority, should the need arise to delay a flight we will do so to ensure this.
Most delays are not within our control but we are working very hard to improve on the delays that are within our control. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. We do understand the incredible inconvenience that lengthy delays may cause our customers however, it cannot be guaranteed due to the nature of this industry.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for bringing your concerns to my attention. I do apologise for the inconvenience caused due to flight delays.
You have every right to expect punctuality and we would like to assure you that we do everything in our power to maintain good performance. Regrettably there are occasions when unforeseen circumstances prevent us from operating flights as scheduled. As Safety is our top priority, should the need arise to delay a flight we will do so to ensure this.
Most delays are not within our control but we are working very hard to improve on the delays that are within our control. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. We do understand the incredible inconvenience that lengthy delays may cause our customers however, it cannot be guaranteed due to the nature of this industry.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations