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****************. I booked a flight for my daughter, her toddler (will be 23 months when flight takes place) and my mother in law. The flight is from ORT to PE flight reference PXUXXE. The booking is therefore for 2 adults and a toddler. The idea was that there would be space between the 2 adults for the toddler to sit while in normal flight. So payment was therefore also for 2 x adults and a toddler which was a reduced rate as no seat was allowed to be booked for him as he was under 2. I unfortunately had to cancel the 1 x adult seat for medical reasons which left my daughter and the toddler alone on the flight. I requested that the extra adult seat be reallocated to the toddler for usage in normal flying conditions. I got it that during take-off and landing and turbulence the toddler needed to be on my daughters lap. Even though the flight date is less than 3 weeks before the toddlers 2 birthday British Air refused to change the seat to the toddler and said that they would do a refund if I cancelled (3-4 weeks ago). I did not really want to cancel as I still wanted my Grandson to have his own seat. BA refused and said he had to stay on my daughters lap the entire flight and in any case they could not do a name change on the seat and said they could just do a refund if I cancelled the seat. So today we get the refund, ref 45194 a sum of R136-36 has been refunded. Wow why did they even bother. So the balance of the full seat cost and the refund simply goes into their coffers with no questions asked. This is ****************. The company I work for uses BA on a regular basis but as a result of this I will make it my lifes ambition to ensure they never use BA again for both BA and Kulula.