1 reviews | Active since Jun 2016
Damaged luggage
<p>I arrived on flight BA6429 in Cape Town on 11 June 2016 to find my suitcase has been ruined, my stuff has been thrown out and damaged and my suitcase forced shut.</p> <p>My suitcase was locked with a lock. The lock wasn't on the suitcase anymore. There was a plastic bag inside my suitcase which was zipped into my suitcase zip. I don't even know how it is possible to zip that much plastic into a zipper. <br />When I finally managed to open my suitcase, I found my stuff had clearly been thrown out and just tossed back in. All my toiletry bags have been rummaged through. My brand new lamp that I bought in Bali has been broken. My handmade Balinese lace outfit that I bought for a lot of money was filthy and the packet ruined. My hair straightener's electric cord has been ripped out. I don't even know how that is physically possible.</p> <p>My brand new suitcase that is an early wedding gift from my parents is ruined. The zipper is now broken. The back of the suitcase is torn and scratched. The wheels are all scratched. The corner of the suitcase is scratched and torn. This was a very expensive suitcase! My wedding gift!!!!!!</p> <p>I cannot express to you how utterly disgusted and disappointed I am in the work ethic of SA Airport Company of OR Tambo and Cape town International Airports as well as British Airways. I have traveled all the way to Bali, nothing like this happened and this is the welcome I get in my own country. This is disgusting!</p> <p>On the same flight another passenger's hard drive was ****** out of his suitcase. Clearly there is a major problem!!</p>
Thank you for taking the time to contact us .
We are rather disappointed to hear about the problems you encountered with your luggage on your recent flight with us. On behalf of British Airways , operated by Comair Limited , we would like to apologise for this lapse in service. Our aim is to transport all our customers and their belongings safely to their destination, but sadly on this occasion we have let you down. We are currently working very closely with our baggage handling service to minimize any potential baggage problems. We thank you for bringing this matter to our attention.
In terms of kulula.com’s Conditions of Carriage for Passengers and Baggage we do not accept liability for the loss of, or damage to fragile or perishable articles, money, jewellery, silverware, negotiable papers, securities or valuables, business documents, passports or other identification documents or samples which are included in the passengers checked or unchecked baggage. This is with or without the knowledge of Comair.
As far as the cameras are concerned the ba*****t is full of cameras all along the baggage sorting system till the dropping point and loading area. ACSA has a dedicated security team in the baggage area who monitors all movement and cameras.
With the above being said , I have been advised by the staff at the Baggage Enquiries department that you will be contacted shortly in this regard .
Best regards,
Fazila Khan
Customer Relations
Thank you for taking the time to contact us .
We are rather disappointed to hear about the problems you encountered with your luggage on your recent flight with us. On behalf of British Airways , operated by Comair Limited , we would like to apologise for this lapse in service. Our aim is to transport all our customers and their belongings safely to their destination, but sadly on this occasion we have let you down. We are currently working very closely with our baggage handling service to minimize any potential baggage problems. We thank you for bringing this matter to our attention.
In terms of kulula.com’s Conditions of Carriage for Passengers and Baggage we do not accept liability for the loss of, or damage to fragile or perishable articles, money, jewellery, silverware, negotiable papers, securities or valuables, business documents, passports or other identification documents or samples which are included in the passengers checked or unchecked baggage. This is with or without the knowledge of Comair.
As far as the cameras are concerned the ba*****t is full of cameras all along the baggage sorting system till the dropping point and loading area. ACSA has a dedicated security team in the baggage area who monitors all movement and cameras.
With the above being said , I have been advised by the staff at the Baggage Enquiries department that you will be contacted shortly in this regard .
Best regards,
Fazila Khan
Customer Relations