Damaged Bags

We traveled from OR Thambo to Port Elizabeth. When arriving at PE and receiving our bags, my bag was damaged. 4 days later my husband joined us in Port Elizabeth and again his bag was damaged. Tried to speak to the lady at the airport from British Airways and was told there is nothing that she can do about it. Tried to phone British Airways but they just keep on giving different numbers to phone and no one can answer or willing to listen to my complaint. 3 people traveling and 2 bags broken is unacceptable. <br>