Cut off by BA/Kulula after waitng for 30 minutes.

Dear BA/Kulula Consultant/Thobeka

Good afternoon. I waited 30 min for a consultant to answer the phone and after I had explained the situation to him, I was cut off. Please could you all me again to discuss our deferred booking. Gail: ***

Please see correspondence below re our deferred booking to Mauritius last year – it was a Comair flight operated by BA (but the booking code is Kulula). We were not able to take out flight due to COVID. We would like to rebook the flight for Jan 2022.

Kulula booking code: TPAFHB

Travel dates Sat, 18 Apr to Sat, 02 May Travelling from O.R. Tambo (Jo'burg) to Mauritius Mauritius to O.R. Tambo (Jo'burg) Flight details Departing Flight Class: Economy Duration: 4h 10m Aircraft: 738 - BA6399 Depart JNB O.R. Tambo (Jo'burg) Sat, 18 Apr 2020 09:00 Arrive MRU Mauritius Sat, 18 Apr 2020 15:10

We paid by credit card. Details as follows: Travel dates Sat, 18 Apr to Sat, 02 May Travelling from O.R. Tambo (Jo'burg) to Mauritius Mauritius to O.R. Tambo (Jo'burg) Flight details Departing Flight Class: Economy Duration: 4h 10m Aircraft: 738 - BA6399 Depart JNB O.R. Tambo (Jo'burg) Sat, 18 Apr 2020 09:00 Arrive MRU Mauritius Sat, 18 Apr 2020 15:10

Looking forward to hearing from you.

Best regards

Gail Hochreiter Cell: *** Landline in CT: ***