Customer Service

Travelstart in error cancelled my departure flight Cape Town to Port Elizabeth on 2 Apr. When they tried to reinstate the flight it was at a different price. British Airways were absolutely adamant that I had to pay the higher price so I had to postpone my departure by 1 day to 3rd April. This is unacceptable and British Airways could have been a bit more accommodating seeing that the error was a misunderstanding between Travelstart and myself. Errors happen and I feel the airlines should be a bit more customer friendly especially after you have purchased the ticket.