Customer service and flight experience

I would like to share my experience with British Airways, Jan 2 2019 my husband, myself and our 1 and a half year old daughter took a flight out from Joburg to Durban. Our flight was at 7am which we missed from gates changing to no last boarding call being called ect. We had to pay in an extra R1000 each just to catch the 9am flight.

A few weeks later I had contacted British Airways and they explained everything to me but for the inconvenience they did a once off flight credit for myself and my husband.

I was very happy with the service I received from David at BA and with regards to the actual flight experience I must say best airline to fly nationally.

My husband and I will only be flying with BA from now on ???