1 reviews | Active since Jan 2015
CT to DBN Flight Delayed
I booked a R3600 ticket to fly from CT to DBN 05:30 pm flight today 07 Aug 2015 one way. I paid that amount to get the departure time of 05:30pm. I could have booked at half that price and taken a later flight because the flight is now delayed to 21:45 pm. I didn't receive any messages of the delay nor I have I been informed of what caused the delay. It is an inconvenience to make arrangements with someone else now to leave my cousin's night before wedding celebrations to pick me up at DBN airport. British airways has managed to increase all flight prices closer to the departure date but could not keep to their times and that is unacceptable. I expect to be refunded the difference between my booking on flight BA 6313 and the price for the later flight.
Thank you for your post. I am terribly sorry about the flight delays you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight BA6313/07Aug'15 was delayed due to rotational reasons. It will always be a huge challenge for all airline operators. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
Unfortunately we are not able to offer you a refund of the difference in fare as it is impossible to check what the available fares were on the day. I will be in touch with you via your personal email with a gesture of goodwill offer.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am terribly sorry about the flight delays you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight BA6313/07Aug'15 was delayed due to rotational reasons. It will always be a huge challenge for all airline operators. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
Unfortunately we are not able to offer you a refund of the difference in fare as it is impossible to check what the available fares were on the day. I will be in touch with you via your personal email with a gesture of goodwill offer.
Yours Sincerely,
Nazley - CR