Comair/Vitality Travel - What a RIP-OFF

We booked via Vitality with KULULA/Comair to Travel via BA International fro ORT to LHR in June 2020. We booked and paid in full in September 2019. As a result of the Covid lockdown, BA cancelled our flights. To date we are still waiting for our refunds which were promised. BA would not pay directly as the booking was done through Vitality Travel/Comair. So 9 months later we still have no refund or Travel voucher from BA Plc! It is atrocious. There have been at least 20 emails and we were promised a refund on the 10th March and Vitality Travel/Comair requested our banking details. We almost celebrated but this was not to be. We still await the promised refund.