Comair payouts a LIE!!!!

so on the 7th of March my wife landed in Cape Town from Johannesburg - when she collected her luggage she noticed that the suitcase was broken, on the same day she went to the baggage department and they informed her that due to Covid regulations she needs to take the issue up via email. She arrived home and sent an email immediately and waited 4 days for a response, after sending a proof of her boarding pass as well as proof of the damage they came back and said they will be paying R500 for the damaged bag, we then refused as R500 would not be able to replace the bag - after some nasty emails flying around they agreed to pay R850. We had to sign a wavier that states that we are not allowed to go public and we received a mail that stated that we will get our monies but they are in business rescue and payout will take long. DPRPLZBA15272