Comair- no working staff to answer calls

I want to make booking arrangements for our year end. We cover three Regions and will be flying all directors out to and from all regions. I wanted to confirm something with an agent, decided to do it on the website, no live agent, just a Bot that does not understand my human request. Then I tied calling, first Kulula contact number ***and BA *** and ***. I called all three number and was holding for 45min per line for one person to assist me with a simple question that your website could not assist. You put in place all these measures to make online bookings and apps and bots. All of them are useless if you can't have it work to answer simple questions. Then, to get hold of a human being to speak with, they don't pick up them damn phones. We are all busy, we all need business. But we need to make sure that we also keep clients and see to them. Customer service are very important. Very disappointed.