Comair is tragic air commuter

Tragic reality. My son booked a British airways flight from Durban to Capetown with British Airways via Comair ref VVWH7O. On the day of departure all British airway and KhululaAirlines flights were grounded. My son needed to get back to university urgently but were informed by the comair staff to try an secure a flight with another airline because they were unsure on the time frame of resolution to the flights resuming. My son was given the option to take a refund which we did expecting the money to be reversed back to the account. Which unfortunately it cant according to policy and precedures any cancelation of tickets takes two weeks to be refunded. The irony is they canceled but throwing us the book on policy and procedures on refund. This is big international company that does have any form emergency policy and procedures in place in the event of an emergency or company failure to meet customers fulfillment. Up to date no refund, the phones always voice prompted with adverts and then after a measured time frame cuts the call. Very appalling to know the corporate company ethicate has demished in our company's, nowdays we got to hope and pray hard that we receive what we pay for.