Comair, Emirates & Vitality don't pay my refund of R50 000!

After numerous changes in our travel dates and last close of borders in December I have requested a refund of my about R50 000 on 27 February 2022, by email to Sonja Bosman and completion of the online request form. A turnaround time of 6 to 8 weeks has been indicated.

After almost a month, trying to call their call centre, repeatedly getting cut off and numerous emails, I was eventually assisted by Chanelle Mashinini. It was on that date (22 March) agreed to have the refund paid by 30 April 2022. From 3 May I have contacted Comair as well as VitalityTravel more than 10 times already without a single positive answer. Comair, in Sonja and Chenelle dont answer. Vitality provides feedback within 2 hours, later within 2 days. After calling them again today they still dont have an answer and now plays the card of its not them, its Comair. I bought the tickets from your website, being transferred to YOUR agent. I dont have another choice to book vitality tickets, therefore take responsibility. They in the end transfers me to Comair again, who's number I know by heart now. When eventually answered, Vitality put me throught to local flights and thus had to be transferred again! And low and behold, the idiot on the other side cuts me off.

Thus, I have but NO way to get feedback on when I will have my money.

Just for interest, neither Vitality or Comair is affiliated at ASATA - the travel agency authority. Now i need to work through the National consumer board who also dont answer.

Can someone please get me feedback on this matter!