Comair and their bull**** service

It is with utter disgust that I am writing this review. The day Comair got grounded all flights were put on hold and due to the necessity of me having to get to Cape Town I had to drive which I can understand they had issues however trying to sort out the consequences of the flights I booked for myself and my daughter has resulted to me being sent from pillar to post. First they can’t pick up the reference numbers then their email addresses I’ve been given do not work. After numerous calls and emails I still got nowhere. Is there anyone out there that can assist with this matter. I booked through vitality and Kulula but discovered it was a BA flight so after being sent from BA to Kulula and back again I give up. I even drove to the airport on 3 occasions but Daveena at the PE airport was absolutely rude. Where I got to the window she was sleeping at her desk. Then after me explaining the situation and requesting assistance she did not bother to check the system. She bluntly told me she cannot help and that I should call Comair which I did to no avail. The number she gave me keep you on hold and I stayed on hold for 45 minutes only music playing in your ear. I paid for flights that could not be used. What happens to the money of the people that could not fly. I hope someone on hello Peter can assist.