MP
Minal P

1 reviews | Active since Feb 2012

14 Sept 2015, 12:36

Chicken is not vegetarian!

On a recent business trip, I took a Sunday afternoon BA flight from Johannesburg (O.R. Tambo) to Cape Town International Airport. My booking was done by a travel agent from whom I received a booking confirmation number. I used the 'Manage my booking' functionality to book a special meal as I am a vegetarian. On the website [URL Removed] the Hindu meal option is described as ' Does not contain: fish, shellfish, meat, poultry or eggs. This is a meat free, spicy meal.' Why then was I served chicken in my Hindu meal??

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Replies (1)
British Airways Comair
British Airways Comair's reply14 Sept 2015, 16:09
Official
Hello minali,

We are very sorry to learn of your dissatisfaction with the standard of catering provided on your recent journey.

We will be in touch with you directly for a booking reference and further investigations.

Kind regards,
Thuli
Customer Relations