SM
Sibulele M

1 reviews | Active since Jul 2015

27 Jul 2015, 12:04

cashier underline wrong time for as departure time

I was at Morgenster Centre at Mitchelle Plain, Cape Town on Wednesday (21/07/2015) to book a flight at Compu Ticket on British Airways from Cape Town to Port Elizabeth.<br> The Cashier that attended to me book the ticket for me. When she explained to me about the booking details, she underlined the Arrival time as my departure time which I did not notice that until I got to the airport and find out that the flight had left. <br> I went to British Airways count they gave me refund department phone number ***. I phoned refund department but they couldn't help me. And I phone Compu Ticket also no one is willing to help my out.<br> <br> The amount for ticket is R951.12 and I want them to refund me back because the fault is from the cashier who gave me wrong information about the flight time of departure.

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Replies (1)
British Airways Comair
British Airways Comair's reply27 Jul 2015, 13:36
Official
Hello sibulelemgolo83,

Thank you for taking the time to contact us and for sharing your concerns .

I do apologise for the miscommunication from the booking agent side . I will be in contact with you in this regard .

Bye for now .

Fazila Khan
Customer Relations