Cancelled flights with no refunds and putrid service from staff and management

Cancelled our flights after flying my sister and I to capetown on the 3rd of July and we had a return flight booked to Durban on the 9th July and they sent us an email in the middle of the week leaving us stranded. Called the flight centre who only says I am sorry I am only working behind the desk it is not our error it is Comairs problem to email *** and till date no response refused to give a refund on the flight and point blank refused to assist us at all really disgusting customer services for such a large airline company bunch of ****** stating refund takes up to 6 weeks as there are a lot of customers calling in and I had to go ahead and take a loan to book a flight with another airline to get back to Durban on the 12th July which has left out of pocket by R5000 due to the incompetence of British Airways powered by Comair never ever flying with this ****py airline again they are useless and have no customer service skills they should just shut down operations all together bunch of ******.