Cancelled Flight & Laughably Bad Communication

Today I had a flight cancelled. Which is not unusual - not actually that bad.

The bad part comes in when you consider that I was only told on booking in, at the departure airport that this was the case. It was not a spur of the moment cancelation. It was done sometime during the day.

I have received zero communication from Kulula, discovery Vitality, Comair... Absolutely nothing. Not an Sms. Not an email as there should be. Not a phone call. It is absolutely pathetic. A company, as big as this could not send out a single communication to allow client (some clients for many years) that a flight was cancelled.

What a complete and utter waste of time. Its honestly pathetic. Its a flight, not a slight inconvenience. There is alot of preparation and admin and organizing of transport etc which goes into traveling. Which, I as the client am needed to do - however you as an entire company cannot get a single bit of communication right for something as major as a cancelled flight? During Covid - where the risk is even greater for wasted time and effort. Pathetic.

Upset Flier, Davey Fletcher.