Cancelled flight
<p>My husband was due to fly jhb to PE as he does every friday, flight was due to leave at 6.30am, he got to the airport checked his baggage in went to the lounge at 6.05am went to board got to boarding gates was told flight has been cancelled. Where in the World do you just cancell a flight last minute and not tell any of the passengers. Why did the lady at check in allow the bag to go thru did she also not know the flight was cancelled? My husband went to the customer care desk no explanation given he told them he better be put on to the next flight as he had a job to do in PE that day, they then put him on the 8.30am flight, the gentleman in front of him told my husband that was the second time that week that one of his BA flights was delayed !! very unprofessional service British Airways !</p>
Thank you for taking the time to contact us and for sharing you concerns .
At the outset , please allow me to apologise for the disruption to your husband's flight schedule. You have every right to expect punctuality from Comair Limited , however there are numerous reasons within the operation, which cause flights to be delayed. To name a few; weather conditions, technical and rotational problems, regulated flight duty hours and air traffic congestion at the airport. While some of the delays are within our control, the majority are not and these are caused by unforeseen circumstances which prevent us from operating flights as scheduled.
I have been advised by the Operations team that on the morning of the flight , the aircraft was still in the hangars and was not released by the engineers . An operational decision was then taken to rather cancel the flight than impose a lengthy delay .All affected passengers were re-accommodated on alternate flights and according to our re-accommodation policy we have put in place .
I am sure you will agree and appreciate the safety of our passengers and staff will always be our main priority and concern and thus this area of our service cannot be compromised. We do understand the incredible inconvenience that delays may cause our customers , however we cannot be guaranteed on time departures all the time due to the nature of this industry . Communication is critical and we will continue to work on improving both our internal and external communications in this regard . We appreciate that your time is valuable and can understand the great inconveniences experienced due to this disruption to your flight schedule.
Thank you for allowing me the opportunity of a response and we assure you of our best interests at all times .
Kind regards
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing you concerns .
At the outset , please allow me to apologise for the disruption to your husband's flight schedule. You have every right to expect punctuality from Comair Limited , however there are numerous reasons within the operation, which cause flights to be delayed. To name a few; weather conditions, technical and rotational problems, regulated flight duty hours and air traffic congestion at the airport. While some of the delays are within our control, the majority are not and these are caused by unforeseen circumstances which prevent us from operating flights as scheduled.
I have been advised by the Operations team that on the morning of the flight , the aircraft was still in the hangars and was not released by the engineers . An operational decision was then taken to rather cancel the flight than impose a lengthy delay .All affected passengers were re-accommodated on alternate flights and according to our re-accommodation policy we have put in place .
I am sure you will agree and appreciate the safety of our passengers and staff will always be our main priority and concern and thus this area of our service cannot be compromised. We do understand the incredible inconvenience that delays may cause our customers , however we cannot be guaranteed on time departures all the time due to the nature of this industry . Communication is critical and we will continue to work on improving both our internal and external communications in this regard . We appreciate that your time is valuable and can understand the great inconveniences experienced due to this disruption to your flight schedule.
Thank you for allowing me the opportunity of a response and we assure you of our best interests at all times .
Kind regards
Fazila Khan
Customer Relations