1 reviews | Active since Aug 2015
British Airways: What is customer service
So here I am sitting at Cape Town International Airport. <br> It's 11:45 PM and I was supposed to fly at 7 pm. <br> But wait, I'm not boarding yet. Oh no, my flight will only depart at 12:50 am. Which means I will be at Or Tambo at around 3 am and get home at 4 am. <br> Nice. <br> <br> So, all the restaurants are closed by now and not a peep over the PA for their stranded customers. <br> <br> They have a lounge (which they share with FNB and RMB but apparently they can't give you access because quote \FNB will hate them for it". and \""imagine everybody went there!\"" - the other comment from the girl at the boarding gate. <br> <br> It's 11:50 at domestic departures for Pete's sake (accuse the pun) <br> <br> I'm sorry"
Thank you for your post. I am terribly sorry about the flight delays you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight BA6438/07Aug'15 was delayed due to rotational reasons. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. I am disappointed to learn of the lack of communication. This was an oversight on our side and will be addressed. Unfortunately we could not accommodate customers in the lounge as we do not have the capacity to accommodate customers affected by flight delays.
Regrettably I am unable to offer you an additional complimentary flight voucher.
Thank you for allowing me this opportunity to respond. We do hope to welcome you onboard our flights in the near future.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am terribly sorry about the flight delays you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight BA6438/07Aug'15 was delayed due to rotational reasons. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. I am disappointed to learn of the lack of communication. This was an oversight on our side and will be addressed. Unfortunately we could not accommodate customers in the lounge as we do not have the capacity to accommodate customers affected by flight delays.
Regrettably I am unable to offer you an additional complimentary flight voucher.
Thank you for allowing me this opportunity to respond. We do hope to welcome you onboard our flights in the near future.
Yours Sincerely,
Nazley - CR