British Airways - Travelstart Lack of Service

Good morning,

I’m coming here because I feel so completely helpless and defeated.

I had a BA booking with Travelstart in June/July - 2x return flights from Cape Town to Durban (*** - I’m sure I can find the flight number on the BA Tickets somewhere)

We flew to Durban, but before we could come back, all Comair flights stopped and we had to book tickets with another provider and apply for a Refund from Travelstart.

Together with the refund option on the Travelstart website, was an Option for Bank Detail Changes. I filled out both these forms, as my bank details had in fact changed from when I initially purchased the tickets. I needed the refund to my new bank account.

This request was ignored and the money was sent to the old bank account (by BA I presume) despite continuous nagging and reminding from my side to Travelstart that the account details had changed.

After the transfer was made, we spoke to our old bank several times, who assured us several times that the money would bounce back to the sender (BA I presume).

I’ve been on Travelstart’s case endlessly for the last 4 months about this, but they keep responding with “we await confirmation from the airline”. There seems to be no progress at all. Can it be so difficult for Travelstart to get the information from BA? All we need to know is whether the money in fact bounced back and reflected back in BA’s accounts? If so, the transfer must be made to my new account. I have provided Travelstart with A Bank Letter with details of my new account.

PLEASE can you look into this for me? I’m very stressed and desperate and this has been a horrible experience for me.