1 reviews | Active since Nov 2010
British Airways sucks
British Airways sucks!!!<br> I'm absolutely fuming and will never fly anywhere with BA again! Besides being a huge disappointment as far as the age and condition of their planes for a long haul trip to the USA, the attitude of the staff and the quality of the meals, I arrived in back in Cape Town last week and discovered that my brand new suitcase which was bought specifically for this trip had somehow been opened between Heathrow and Cape Town airports. The zipper is broken which is irreparable and BA is now claiming they don't compensate on damaged luggage if the zipper is broken and suggested I submit a claim to my insurance! <br> I have posted this complaint on various social media sites.<br> #BAsucks #boycottBA #shockingservice #notahappycustomer
Without prejudice or acceptance of liability .
Thank you for taking the time to contact us and for sharing your concerns .
At the outset we would like to offer our sincere apologies for the inconvenience and disappointment caused due to the pilferage sunglasses. Whilst every effort is made to overcome this type of problems, but despite the many precautions taken any system that involves both human and mechanical interaction can be prone to failure.
However in terms of British Airways Comair's General Conditions of Carriage for Passengers and Baggage, we do not accept liability for the loss, delay or damage to baggage which includes protruding parts such as wheels, straps, pull handles or other items that are attached to baggage .
I will in the interim request a senior member of our team in the baggage department to make contact with you in this regard .
Yours sincerely
Fazila Khan
Customer Relations
Without prejudice or acceptance of liability .
Thank you for taking the time to contact us and for sharing your concerns .
At the outset we would like to offer our sincere apologies for the inconvenience and disappointment caused due to the pilferage sunglasses. Whilst every effort is made to overcome this type of problems, but despite the many precautions taken any system that involves both human and mechanical interaction can be prone to failure.
However in terms of British Airways Comair's General Conditions of Carriage for Passengers and Baggage, we do not accept liability for the loss, delay or damage to baggage which includes protruding parts such as wheels, straps, pull handles or other items that are attached to baggage .
I will in the interim request a senior member of our team in the baggage department to make contact with you in this regard .
Yours sincerely
Fazila Khan
Customer Relations