British Airways Suck

If I could give BA a minus star rating I would. I have NEVER had this much trouble with an airline.

I originally bought ticket on a Feb promo they had in Feb for myself and my 2 daughters. Then we were hit with hard lockdown again restricting travel to and from JHB & CPT in June 2021. I wanted to change my flights but the difference alone was R10000+- and I requested a travel voucher instead. Then I waited 4 weeks for the Travel voucher to be issued. I followed up numerous times only to be told the voucher has been sent, finally I get the voucher en of July, by this time the flights have gone up in price so much I could no longer afford to take my kids with me. I asked if I can book then for myself and have the balance refunded, this was a no. So the lady I have been dealing with said a full refund has been authorised but she can't do it because she has to get instructions / procedures on how to do the refund from BA head office. Then I get a confirmed booking with flights scratched out. It has been another month of me fighting and waiting for a refund. The SA staff have been very pleasant but they seem inadequate / not given the tools to do their jobs. Your Facebook messenger doesn't work or is so delayed and now no one in your SA customer service is answering me.