British Airways South Africa

One star is too high a rating for this entity... Even when they were up and running, changing flights was such a miserable experience.

Now that they have liquidated, getting a refund on a flight that they had cancelled is practically impossible. Very quick to take customers money but cannot fulfill their word. You cannot call any centre because they have liquidated so you are forced to communicate via a chat with multiple "agents" who tell you once again, "your request has been rejected, we have resent the request to the relevant departments and it will be processed in 3-4 days and paid to the source account in 7-10 working days." Absolute BS, my flight was scheduled on the 15th of June, cancelled on the 10th of June and I still have received no refund after 5 different discussions and being told to please be patient and wait. No one can give you details or update you and advise of your refund value. Absolutely pathetic!!! Even in a liquidation situation.