British Airways - rude and unhelpful staff in Johannesburg

Absolutely disgusting service I received this morning from your representatives in Johannesburg. I am trying to track missing luggage that did not arrive at Heathrow from OR Tambo. I called the numbers listed ON the British Airways site:

Gauteng, Kwa-zulu Natal and Botswana (international flights only) Telephone: +***9 – no one bothering to answer Telephone: +***9 - Talent who is rude and useless Telephone: +***5 – no one bothering to answer *** – unable to help and unable to even give me further contact details for anyone in London who might be able to help. Suggested I go to the website and lay a complaint and ‘maybe someone will get back to you’ were her exact words.

Talent who was incredibly short and has zero manners or customer service ability. I asked for her surname and she refused to give it to me saying ‘I don’t give my surname out’. I then asked to speak to a supervisor but was informed that there was no supervisor on site and Talent was not able to inform me when her supervisor would be on site.

I was given yet another number to call: *** – this number was picked up after some time and I was immediately asked to hold which I did for 7 minutes and 37 seconds whilst listening to someone having a conversation in the office. I eventually gave up and cancelled the call. When I was able to get a hold of someone they informed me that despite the website saying the luggage did not arrive at Heathrow.. it did arrive and must be there. I asked for a number at Heathrow to call and she was unable to give me one.

Absolutely disgusting to spend this much money with your airline on a monthly basis and be treated like this. So far I have spent over 3 hours trying to reach BA for help since yesterday with absolutely no joy – what kind of customer service is this? We book a number of flights every month and I will try to never ever book on British Airways again if this is the kind of service you think is acceptable.