British Airways Reaping US!

British Airways I would like to know if this is how you are now reaping people off?

Last year myself and my husband had tickets to fly to Harare, but we couldn’t do so as I tested positive to covid 19 and by default my husband had to isolate. My husband went on to cancel our tickets at the airport and we were told to leave them open (flexible)since we were not sure when we will be ready again to travel. (We got charged service fee for this about R700) and the consultant gave us her word that next time we want to travel change of dates will be free.

October we went to move our tickets to the 18th of December to travel to Harare, we were asked to top up R3600 one way to which it was going to work out to around R7200 plus service fee to change both tickets with return. Remember initially we bought these tickets for R6000 for both including return.

We then decided to change one way jhb - harare (different consultant asked us to pay R1200 within the same period of time) from R3600 -R1200 after we had complained.

Now seen that we wont be able to travel due to the new covid restrictions we are now asked to pay cancellation fee as well service fee.

I have always fly BA but this is total reap off! Could you kindly please refund our money back that we paid initially we can not keep paying you service fees and topping up differences in flights !!

Your staff at the airport not so helpful seemingly very rude and arrogant too! especially the lady by the name Ponstho she actually goes on her phone /social media in front of a client!

I look forward to hear from you

Regards Mel ***