British airways pathetic ******

Travelstart and British airways are big ******. I booked a flight on their website on British airways for 1 January 2021 leaving Cape Town at 645am. On 27 December South Africa moved to level 3 lockdown so I emailed Travelstart asking them if my flight would change because of the new curfews. They said they would contact the airline BA and inform me well in advance of my departure date. On Thursday day before my flight I checked in online even received boarding pass. I then received a text from BA saying I must call them urgently. I then called them and their agent was clueless, she was talking about a flight change I already knew about (my flight had changed before from 715am to 645am). She did not mention anything about a newer flight change to 910am. I then contacted Travelstart to advise what this related to. They were also clueless and said one of their teams would get to me. Later that day they just sent an email saying my flight had changed to 910am departure time, which was pointless because I would miss my connecting flight. I urgently tried to call Travelstart emails nothing no response. I tried calling BA too but they too did not answer call back or anything. I can’t belueve something as important as a flight change the DAY BEFORE the flight would not be communicated to paying customers. Luckily it was a regional flight so I was able to book on a better airline Airlink but I shudder to think what would have happened if my connecting flight had been international. Subsequently I didn’t catch the flight and was heavily inconvenienced. I then contacted Travelstart to refund me. I asked BA about my refund and they passed the buck saying Travelstart was responsible. I then received refund quote from Travelstart and They had the nerve to send me a refund quote of about R200 with the airline penalizing me for A FLIGHT they CANCELLED!!! British airways changed that flight 3 TIMES and wants to charge me a penalty! Absolutely unacceptable. Travelstart and BA both dropped the ball and I am completely disappointed. If I could I’d rate them 0 stars! They made no efforts to call me or reach me even after saying they would inform me in advance if anything changed, or call me day before, then they have the gall to refund me R200! Absolutely unacceptable ******!