British airways contact services

Verry dissapointed with British Airways, wille trying to contact them via phone on ***, and hearing that they value my call and having to listen to the must irritating tune, I could not contain myself from geting upset. After 6 atemptes, and managing to talk to two attendantes in which the calls where droped, finally I succeeded to get hold of one of the atendentes, and after showing my frustration to this atendant and requesting for this attendant to call me back, I was told by this attendant that they do not call back. What is the point of your call indictive "your call is important to us, please wait for the next attendant" I honestly find this verry irritating as the lest that I can expect from your organisation is to have the decency of calling me back, or otherwise employ more attendantes to cope with the ammount of enquiries and stop calling me "YOU ARE A VALUABLE CUSTOMER, PLEASE HOLD FOR THE NEXT ATENDANT" as this is a waist of my valuable time and money, and also eventually run out of minutes on my phone. It would be mutch usefull if you stop valueing me, but at least have the decencie of calling us back by allowing us to leave a massage, or otherwise employ more atendantes. Do not make us wait for your services at our expence, is the least I can expect from your organisation.