British Airways Complaint

Review of my absolute disappointment with British Airways Comair (BA). With reference to: Double Payment of 1 piece of extra luggage On 03.07.2018 I was on BA flight BA6224 from Durban to Johannesburg; on 02.07.2018 I did my online check-in and requested extra piece of check in luggage. I duly paid the relevant R330.00 online. Imagine my consternation when I arrived at the airport to drop off my luggage and was told by the check in consultant that I haven’t paid for the extra baggage. What was more insulting to my intelligence was the BA staff was now speaking in isiZulu to her colleagues next to her that it doesn’t even show that I “made an attempt” to pay for the luggage. I showed her the One-Time-Pin my bank issued me to make the payment as well as the sms notification that the payment has been received as well as confirmation from BA JHB staff that the payment has been received. More than an hour was spent trying to sort this issue out with their staff. If they had called the relevant contact centre instead of skinnering in the vernac perhaps this issue would have been resolved in 5 minutes. I furnished BA with the screen shot of my bank statement's “pending” transactions showing the payment of R330.00 paid on 02.07.2018 and the time paid, as well as the other R330.00 paid on 03.07.2018. A stand-in superviser was called and she had the audacity to tell me that these are pending transactions and it doesn’t mean that I have paid for the items…wow really an airline staff actually telling a banker about banking transactions. I showed her the other items I had purchased from a store that reflected on my "pending" items and explained to her that no store will allow you to walk away with goods "not paid for" as she is alleging. I contacted BA immediately on the 4th of July and received a generic response from their office that someone will contact me till today I haven't received a call or response that my refund is being attended to. I don't even want or expect an apology from BA but I want my money paid.