British Airways Comair

I am very unhappy with the service that I have received from British Airways and Kulula. I booked flights to Cape Town last year and as a result of covid lock down we could not travel. The tickets were travel banked in the meantime. I then tried to get hold of them to rebook the tickets which is almost impossible as you are kept waiting in a queue system for at least 30 minutes at a time and after trying for 3 days, I eventually managed to get hold of a call centre agent who totally messed up the destinations and then I was charged R2700,00 plus my original ticket for a one way ticket to Cape Town from Durban. This is ****************. I then managed to book a ticket with another airline for R1500.00. I sent emails to British Airways and Kulula and absolutely no response has been received. The service sucks